At BetterClean, your satisfaction is our priority. We offer a generous 30-day refund policy to ensure a worry-free shopping experience.
You have 30 days to request a refund from the date of receipt. Full refund, no questions asked. Free return shipping for manufacturing defects.
Eligible: unused or lightly used products, accessories in original packaging, defective products, order errors. Not eligible: custom products, heavily damaged items, returns after 30 days, final sale items.
Step 1: Contact us at support@bettercleans.ca with your order number, return reason and photos if defective. Step 2: Return the product with the prepaid label. Step 3: Refund processed within 3-5 business days.
Full refund: defective product, our error, return within first 7 days (includes shipping). Partial refund: return after 7 days, used product, missing packaging.
Free: defective products, order errors, returns within first 7 days. Your cost ($4.99 CAD): change of mind after 7 days, ordered wrong product.
Exchanges accepted under the same conditions. Contact us, return the product, we'll ship the new one upon receipt. Price difference applies if necessary.
2-month warranty against manufacturing defects. Free replacement, repair if possible, or refund if replacement unavailable.
Damaged package: contact us with photos for replacement or full refund. Lost package: free replacement or full refund after carrier verification.
support@bettercleans.ca | 1-800-BETTERCLEAN | Mon-Fri 9am-5pm (EST). Guaranteed response within 24h.